Shine through your genuine self

People love being around positive people, people who sincerely care for them (A listener, a problem solver, etc…), and as well as people who are being their genuine self.

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So, how are we able to shine through our genuine self, and how are we able to attract more of the people who are being genuine to us?

A story to relate to (Try visualising this):

Months ago, I bought a mobile phone casing which was beautifully coated by a shiny blue coating, and it looked exquisite! After using it for a few months, the coating started peeling off (with flakes sticking on to my palm), and it became less attractive as what it used to be. Instead of replacing it with a new casing, I decided to try to “refurbish” the casing (by removing all of its coatings). Upon completion of the removal, the non-coated casing looks astonishingly beautiful (on the phone) with its clear hard cover plastic encasing the phone, displaying the elegance of the original mobile phone’s design!

If you hide away your true self,
people will not be able to know & love who you really are

In the current society, there are many cases similar to my short story where:

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  • 1. There are people who tried putting themselves up with a false front, going all out to try to please others (They are often seen as a nice person – E.g. Entertainer, Clown, etc…), and such often requires a high amount of effort and energy to sustain the “appearance”. What happens is that at a certain point, this person would feel tired keeping up to such a behavior (If there are no reciprocation from people), and when the “coating peels off”, others might see such changes in a negative light and some might even begin to distant themselves even before trying to find out what happened (Most of them would say something such as: “You have changed”, however, there are also cases where their friends would really care to find out what had happened).
  • 2. There are also people who appeared to be very positive and helpful, but once they are “off the stage”, they started complaining about the people who they have helped (In this case, the casing would look bad even after the coating has been removed – unless some “cleaning up” is done).

Displaying genuine personality is important to oneself in term of mental health
(without the need to put on a “mask” which could cause the person to be confused on who they are on the inside).

Shining through genuine personality
Have you encountered any person who is warm-hearted, and always seem to be helpful without any ulterior motive, and somehow for such a person (apart from the observation of their facial expression or even micro-expressions), your 6th senses seem to be able to tell you if the person was genuine to you.

I-feel-great-satisfaction-when-helping-others.

Now, think about how this person would make you feel, and wouldn’t that be something that could attract you to be a better genuine person in front of them? What follows next is like a chain reaction, you too will then be able to attract people who are genuine to you (people who love you for who you are).

(Apart from being genuine, it is important that a person is continually seeking to improve themselves to become a better person, a better friend, a better colleague, a better spouse, etc…) “Click on link to read on: Self-improvement project – a change for the better

Lastly, the key to genuine positivity is the presence of positive reinforcements and reciprocity (The motivating factor for people to do more of what’s good).

Author: Kendray Lau

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Self-improvement project – a change for the better

How comfortable are you with the word “change”?
All of us have some sort of long built habits that have become our characters and attitude and that explains why most of us tend to live life on an”autopilot” mode. We choose to eat certain food more often that another, we hang out at the regular places, we meet up with only a few close friends as well as we may even use the same thinking to solve the problems we encounter in life too.

Would you want to have a routine life or a progressive life?
Routine things are more predictable and usually become a comfort zone that keeps people to stay inside. It is fine if you are truely happy with your usual routine choices and especially your routine-self. But if you ever think that you can still be a better person than who you are now to attract better things into your life and live the life you dream of, changes for the better are necessary and it must start from the willingness to change from within.

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Internal Change – Improvement from the inside out
To be able to have a better external outcome, you will need to change the internal input and even adjust the way you think if that is what caused the problems in the first place. Remember, you can’t solve the same problems with the same thinking.

For example, if you have failed relationships, think about what could have been the internal issues behind it or any part of your attitude or behaviour that might have limited you to be the right person for that special someone. When you know what went wrong behind the past issues in your life, look into how you can improve from there and prevent the similar problems in the future.

You can also improve yourself internally by choosing what input you feed into your mind like gaining new perspective from reading more about personal development articles, learning from more positive and wise friends or getting yourself a life coach if you think you need a professional help.

“Attitude is a little thing that makes BIG difference” – Winston Churchill

External Change – Improvement from the outside in
It has been said that we should not judge people from the outside but most of the times, we are judged by the outside. Most of the time, people can’t help it either as none of us is capable enough to immediately see what is on the inside of other people. Think about when you go for a job interview, go on your first date, meet a new friend at a party, have a meeting with your first time customer, wouldn’t the first impression counts?

How you look, sound and the way you make people feel has a lot of impact on how others think of you and whether or not you are the right person for them, may it be as friends, colleagues, employers, customers or a life partner.

Look at yourself in the mirror, listen to your own tone of voice, accent and pronunciation, observe yourself how you interact with other people, watch your manner towards others and pay attention to the word choice you use when you communicate with others.

The way you make people feel effects how they think of you and therefore, how they will treat you, and the way people treat you effects how you feel and it shows in the way you carry yourself.

When you feel you are well-liked or accepted by others and able to build quality relationships with people around you, it boosts your confidence level and self-esteem internally and therefore, how you carry yourself externally.

One thing to keep in mind, working on self-improvement doesn’t mean you have to try to be the perfect person (nobody is anyway) or change to be someone you are not, but it means to work around being the best you and doing your best with whatever you have from the inside and the outside. There is no harm in trying to be the best version of yourself, you can possibly be, reaching out for your full potential and live the life you dream of.

“To improve is to change, to be perfect is to change often.” -Winston Churchill

Author: Natalie Guo
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Be the right person for the life you dream of

Most of us often spend our time and effort looking for what is right for us, may it be the right career, right business or life opportunities, right people and all the way to Mr/Ms Right too. How many of us actually spend our time and effort thinking how we can become the right person to attract the right people and the right opportunities into our life.

Before you read on, let’s spend a few minutes of your time to think about what you really want to have in your life, what kind of life you want to live in and what kind of person you would like to become. Are you on the right track to create the life you dream of? If not, you will need to do something differently about it.

You can’t do the same thing and expect a different result.

Here are some exercises to be the right person for the life you dream of:

1) Self Awareness – knowing the past you and the present you and plan to become the future you

Think about your childhood, education background, work & life experiences and what leads you to who you are today and how satisfied are you with yourself? How would you describe your own characters, attitude, personality, communication skills, strength and weaknesses ? You may write it down on a piece of paper for a clearer picture of yourself. Only when you understand yourself well, you will know how to move on from where you are now to where you want to be in the future.

2) Self Evaluation – understanding yourself from others’ perspective

If you were to evaluate and grade yourself based on your own understanding and others’ feedback about your characters, attitude, appearance, speech, communication skills, interpersonal skills, performance at work and etc. Be honest with yourself and see how well you will score. If you can choose to change or improve anything about yourself, what will that be? When you know which area that your need some work on, only then you know what action will it take to be the right person to attract the right opportunities in life and live the life you dream of.

3) Self Improvement – willingness to change for the better

When you know what area you need some work on, then let’s start the self-improvement project planning. Write down a list of things you will need to be better at to live your dream.

For instance, if you have been looking for the right job for a while and have been sending out the same resume but not getting much result from it. Look at it from an HR perspective, ask yourself “Will my resume stands out from other candidates?”, if not, how can you adjust the font, design, format, resume photo, wordings and add your portfolio or Linkedin Profile link on the resume to make it more attractive and be able to represent you better
Let’s start your self-improvement plan right now:

“To improve is to change, to be perfect is to change often.” -Winston Churchill

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Author: Natalie Guo
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Gaining Customer loyalty through Service Excellence

With challenges in hiring the suitable person for the job position, many companies are having difficulty sustaining their business due to the shortage of manpower. In such circumstance, what should a company do to improve its business? Or being a salesperson, what should you do to gain customer loyalty?

Being a customer myself, I am enjoying great customer service experiences at the food places near my workplace, as the:

  • Toastbox service crew would remember my usual drink order every time.
  • Subway Sandwich Artists would remember my usual breakfast order as well! (My usual choice of food, drinks, vegetables, etc…)subway-other-420

Just imagine, how nice it would be to walk into a cafe and your usual order is remembered. Won’t it make you feel good returning to this cafe even though there are similar cafes nearby? Such action itself is an extra mile service to the customers (By remembering their preferences)!

Apart from going the extra mile, a simple smile, a casual chat, or by getting to know more about the customer would make a huge difference! And all these applies to any Salesperson as well!

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As customer, you too have the power to enhance your customer service experience with the techniques mentioned in my previous post: “Turning your customer service experience into a pleasant one” (Click on link to read)

During my overseas trip to Thailand, business owners of shops appear to be friendlier, and the quality of service provided is excellent. However, are we able to impart such passion and quality of service standard to the team members in the company? Yes we can!

To “impart” the passion to the team members, I would suggest the following:

  1. Aligning team members with company’s vision and mission –
    Involve them with the vision and belief of the company, and that they have a greater purpose in the things that they are doing. (E.g. Google’s vision statement: Organise all of the data in the world and make it accessible for everyone in a useful way)
    .
  2. Show them the reward
    Gaining job satisfaction from customers’ appreciation.
    Gaining happiness through helping others (Especially when others reciprocate).
    .
  3. Autonomy
    Allowing team members to make a certain decision even though the decision might be deviating from the usual “protocol”.

With all these steps, I believe that you will be able to build rapport and long-lasting relationship with the customers and team members, and gaining their support to your business!

Summary:

  • Extra mile service
  • A smile to the customers
  • Casual chat with customers
  • Build relationship and rapport
  • Remembering their usual preferences

Author: Kendray Lau

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