Helping your business progress through people development

Many organisations are willing to invest in their team member’s growth by sending them to courses that are related to the work (E.g. Technical skills, and work-related soft skills).

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However, there are only a handful of organisations that encourage their team member to grow by working on their passion/aspiration; something that motivates them intrinsically; something that keeps them sprinting towards (to grow into someone they would like to become).

What Benefit?

Some of you might ask: “What is the benefit of the company in grooming the team members towards their personal goal?”. Some of you might even question if the team member would continue to stay once they have achieved their goal, and the total time spent on grooming that person would have been wasted if they were to leave.

So, here are the questions to ponder on:

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  • Would you have a team of people who are satisfied with their current position (being comfortable carrying out routine tasks) and avoid tasks that are out of their usual job scope? Or, people who feel stressed/uncomfortable when assigned to tasks that challenge them to improve on the “usual-out-of-date” protocol?
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  • Or, would you prefer a team of people who are (motivated by their own passion/aspiration) willing to learn and do more to improve themselves, and coming up with ideas/solutions (With the knowledge gained from their consistent effort to learn) to help the company and themselves grow?

Again, some of you might ask: “How would the focus on the team members’ personal aspiration aligned to the growth or progress of the company?”

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By first welcoming their personal aspiration, it removes their limitations of the belief that they are limited to grow in a prescribed confined space. With such psychological liberation, you will be able to see your team presenting more creative ideas and solutions to solve any complex issues.

For the next step, it would be in helping them to identify the linkage between their passion/interests to the roles that they could potentially be involved in within the organisation, and provide them with the opportunity to take up the additional roles.

The rationale is relatively straightforward:
If a person is given the opportunity to work on things that motivate them intrinsically (passion/aspiration/interest), the person will definitely do their best to excel at the tasks given and would find ways to improve the current systems and “technology”.

There was a quote that says:

Train people well enough so they can leave;
    Treat them well enough so they don’t want to
                                                                                        Richard Branson

Equip them with skills and maximise their growth during their period of employment and what you would have gained would be a person who once “value-added” to the growth and progress of your organisation (even if they were to leave someday).

For people with aspiration/interest (And yet to take any action):

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Now, picture this:
You have a strong interest in an area that is different from the current role that you are working on. How would your days be like, if you are unable to work on your passion/interest?

Next question to ask yourself is:
How would you incorporate your passion/interest into your current workplace or role?

Once you are done answering the above questions, I would like you to share with me your response to help you work towards your aspirations! I will be waiting!

Reach me at:
Email: kendray.lau@gmail.com,
Facebook: facebook.com/kendraylau,
LinkedIn: linkedin.com/in/kendraylau

Author: Kendray Lau

Shine through your genuine self

People love being around positive people, people who sincerely care for them (A listener, a problem solver, etc…), and as well as people who are being their genuine self.

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So, how are we able to shine through our genuine self, and how are we able to attract more of the people who are being genuine to us?

A story to relate to (Try visualising this):

Months ago, I bought a mobile phone casing which was beautifully coated by a shiny blue coating, and it looked exquisite! After using it for a few months, the coating started peeling off (with flakes sticking on to my palm), and it became less attractive as what it used to be. Instead of replacing it with a new casing, I decided to try to “refurbish” the casing (by removing all of its coatings). Upon completion of the removal, the non-coated casing looks astonishingly beautiful (on the phone) with its clear hard cover plastic encasing the phone, displaying the elegance of the original mobile phone’s design!

If you hide away your true self,
people will not be able to know & love who you really are

In the current society, there are many cases similar to my short story where:

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  • 1. There are people who tried putting themselves up with a false front, going all out to try to please others (They are often seen as a nice person – E.g. Entertainer, Clown, etc…), and such often requires a high amount of effort and energy to sustain the “appearance”. What happens is that at a certain point, this person would feel tired keeping up to such a behavior (If there are no reciprocation from people), and when the “coating peels off”, others might see such changes in a negative light and some might even begin to distant themselves even before trying to find out what happened (Most of them would say something such as: “You have changed”, however, there are also cases where their friends would really care to find out what had happened).
  • 2. There are also people who appeared to be very positive and helpful, but once they are “off the stage”, they started complaining about the people who they have helped (In this case, the casing would look bad even after the coating has been removed – unless some “cleaning up” is done).

Displaying genuine personality is important to oneself in term of mental health
(without the need to put on a “mask” which could cause the person to be confused on who they are on the inside).

Shining through genuine personality
Have you encountered any person who is warm-hearted, and always seem to be helpful without any ulterior motive, and somehow for such a person (apart from the observation of their facial expression or even micro-expressions), your 6th senses seem to be able to tell you if the person was genuine to you.

I-feel-great-satisfaction-when-helping-others.

Now, think about how this person would make you feel, and wouldn’t that be something that could attract you to be a better genuine person in front of them? What follows next is like a chain reaction, you too will then be able to attract people who are genuine to you (people who love you for who you are).

(Apart from being genuine, it is important that a person is continually seeking to improve themselves to become a better person, a better friend, a better colleague, a better spouse, etc…) “Click on link to read on: Self-improvement project – a change for the better

Lastly, the key to genuine positivity is the presence of positive reinforcements and reciprocity (The motivating factor for people to do more of what’s good).

Author: Kendray Lau

About WisePolyglot

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Self-improvement project – a change for the better

How comfortable are you with the word “change”?
All of us have some sort of long built habits that have become our characters and attitude and that explains why most of us tend to live life on an”autopilot” mode. We choose to eat certain food more often that another, we hang out at the regular places, we meet up with only a few close friends as well as we may even use the same thinking to solve the problems we encounter in life too.

Would you want to have a routine life or a progressive life?
Routine things are more predictable and usually become a comfort zone that keeps people to stay inside. It is fine if you are truely happy with your usual routine choices and especially your routine-self. But if you ever think that you can still be a better person than who you are now to attract better things into your life and live the life you dream of, changes for the better are necessary and it must start from the willingness to change from within.

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Internal Change – Improvement from the inside out
To be able to have a better external outcome, you will need to change the internal input and even adjust the way you think if that is what caused the problems in the first place. Remember, you can’t solve the same problems with the same thinking.

For example, if you have failed relationships, think about what could have been the internal issues behind it or any part of your attitude or behaviour that might have limited you to be the right person for that special someone. When you know what went wrong behind the past issues in your life, look into how you can improve from there and prevent the similar problems in the future.

You can also improve yourself internally by choosing what input you feed into your mind like gaining new perspective from reading more about personal development articles, learning from more positive and wise friends or getting yourself a life coach if you think you need a professional help.

“Attitude is a little thing that makes BIG difference” – Winston Churchill

External Change – Improvement from the outside in
It has been said that we should not judge people from the outside but most of the times, we are judged by the outside. Most of the time, people can’t help it either as none of us is capable enough to immediately see what is on the inside of other people. Think about when you go for a job interview, go on your first date, meet a new friend at a party, have a meeting with your first time customer, wouldn’t the first impression counts?

How you look, sound and the way you make people feel has a lot of impact on how others think of you and whether or not you are the right person for them, may it be as friends, colleagues, employers, customers or a life partner.

Look at yourself in the mirror, listen to your own tone of voice, accent and pronunciation, observe yourself how you interact with other people, watch your manner towards others and pay attention to the word choice you use when you communicate with others.

The way you make people feel effects how they think of you and therefore, how they will treat you, and the way people treat you effects how you feel and it shows in the way you carry yourself.

When you feel you are well-liked or accepted by others and able to build quality relationships with people around you, it boosts your confidence level and self-esteem internally and therefore, how you carry yourself externally.

One thing to keep in mind, working on self-improvement doesn’t mean you have to try to be the perfect person (nobody is anyway) or change to be someone you are not, but it means to work around being the best you and doing your best with whatever you have from the inside and the outside. There is no harm in trying to be the best version of yourself, you can possibly be, reaching out for your full potential and live the life you dream of.

“To improve is to change, to be perfect is to change often.” -Winston Churchill

Author: Natalie Guo
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Be the right person for the life you dream of

Most of us often spend our time and effort looking for what is right for us, may it be the right career, right business or life opportunities, right people and all the way to Mr/Ms Right too. How many of us actually spend our time and effort thinking how we can become the right person to attract the right people and the right opportunities into our life.

Before you read on, let’s spend a few minutes of your time to think about what you really want to have in your life, what kind of life you want to live in and what kind of person you would like to become. Are you on the right track to create the life you dream of? If not, you will need to do something differently about it.

You can’t do the same thing and expect a different result.

Here are some exercises to be the right person for the life you dream of:

1) Self Awareness – knowing the past you and the present you and plan to become the future you

Think about your childhood, education background, work & life experiences and what leads you to who you are today and how satisfied are you with yourself? How would you describe your own characters, attitude, personality, communication skills, strength and weaknesses ? You may write it down on a piece of paper for a clearer picture of yourself. Only when you understand yourself well, you will know how to move on from where you are now to where you want to be in the future.

2) Self Evaluation – understanding yourself from others’ perspective

If you were to evaluate and grade yourself based on your own understanding and others’ feedback about your characters, attitude, appearance, speech, communication skills, interpersonal skills, performance at work and etc. Be honest with yourself and see how well you will score. If you can choose to change or improve anything about yourself, what will that be? When you know which area that your need some work on, only then you know what action will it take to be the right person to attract the right opportunities in life and live the life you dream of.

3) Self Improvement – willingness to change for the better

When you know what area you need some work on, then let’s start the self-improvement project planning. Write down a list of things you will need to be better at to live your dream.

For instance, if you have been looking for the right job for a while and have been sending out the same resume but not getting much result from it. Look at it from an HR perspective, ask yourself “Will my resume stands out from other candidates?”, if not, how can you adjust the font, design, format, resume photo, wordings and add your portfolio or Linkedin Profile link on the resume to make it more attractive and be able to represent you better
Let’s start your self-improvement plan right now:

“To improve is to change, to be perfect is to change often.” -Winston Churchill

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Author: Natalie Guo
About WisePolyglot
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Gaining Customer loyalty through Service Excellence

With challenges in hiring the suitable person for the job position, many companies are having difficulty sustaining their business due to the shortage of manpower. In such circumstance, what should a company do to improve its business? Or being a salesperson, what should you do to gain customer loyalty?

Being a customer myself, I am enjoying great customer service experiences at the food places near my workplace, as the:

  • Toastbox service crew would remember my usual drink order every time.
  • Subway Sandwich Artists would remember my usual breakfast order as well! (My usual choice of food, drinks, vegetables, etc…)subway-other-420

Just imagine, how nice it would be to walk into a cafe and your usual order is remembered. Won’t it make you feel good returning to this cafe even though there are similar cafes nearby? Such action itself is an extra mile service to the customers (By remembering their preferences)!

Apart from going the extra mile, a simple smile, a casual chat, or by getting to know more about the customer would make a huge difference! And all these applies to any Salesperson as well!

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As customer, you too have the power to enhance your customer service experience with the techniques mentioned in my previous post: “Turning your customer service experience into a pleasant one” (Click on link to read)

During my overseas trip to Thailand, business owners of shops appear to be friendlier, and the quality of service provided is excellent. However, are we able to impart such passion and quality of service standard to the team members in the company? Yes we can!

To “impart” the passion to the team members, I would suggest the following:

  1. Aligning team members with company’s vision and mission –
    Involve them with the vision and belief of the company, and that they have a greater purpose in the things that they are doing. (E.g. Google’s vision statement: Organise all of the data in the world and make it accessible for everyone in a useful way)
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  2. Show them the reward
    Gaining job satisfaction from customers’ appreciation.
    Gaining happiness through helping others (Especially when others reciprocate).
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  3. Autonomy
    Allowing team members to make a certain decision even though the decision might be deviating from the usual “protocol”.

With all these steps, I believe that you will be able to build rapport and long-lasting relationship with the customers and team members, and gaining their support to your business!

Summary:

  • Extra mile service
  • A smile to the customers
  • Casual chat with customers
  • Build relationship and rapport
  • Remembering their usual preferences

Author: Kendray Lau

About WisePolyglot

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Pushing forward in time of difficulty

Do you have a dream or goal which you would like to achieve, and yet somehow at times, you feel as if your goal is seemingly far from your reach. You had taken steps to try and make it work, but it still feels like you have been walking in the desert for hours in search for an oasis, and yet the destination is still nowhere to be seen.

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In most motivational articles, people were encouraged to remain positive, to not give up on their dream and to work harder each day. People DO recognise potential setbacks during their pursuit of the dream but would usually choose to ignore it until the occurrence of the first one. When such happens, instead of embracing the setback and disappointment, some of them chose to submit themselves to failure.

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What can a person do to overcome such immense emotion or strong urge to give up? These are perhaps the options which one can consider:

1. Reconditioning / Recovery – Allowing YOU to submit yourself to disappointment, and sadness for a limited period.

2. A “quiet” role model / mentor – Research and study on the successful person you would like to be, and what challenges they faced during their initial pursuit of their dream, and what they did to become what they are today?

3. Recognise the bottleneck to your goal – What made you feel uncomfortable in moving forward?

1 – Reconditioning / Recovery

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It is rather normal to feel down when met with setbacks, and such emotional turmoil could cause people to give up on their dream as if their world had been hit by a meteorite so hard that they are unable to stand up to any challenges anymore.

A successful person is one who would rise up as soon as possible to prepare themselves for the next challenge, conditioning themselves to be stronger each day.

“A strong person is not a person who doesn’t feel fear,
but a person who feels fear and move forward anyway”

In my opinion, I would like to draw to another option, and that is to embrace the disappointment. Take your mind off your dream for the moment, feel the disappointment, let your mind go as deep as possible (a full dive), and ponder upon your dream. Is the dream something of your passion? If it is, should it be something that you could give up easily? In the movie “Inside Out”, a person has to acknowledge the sadness within before being able to move forward (Trying to cheer the person up, or asking the person to think positive does not really help at this stage).

Once you have recognised that this is something which you should not be giving up so easily, the next question is where should we begin the recovery process?

As a starter, find some activities that would take 80% of the load off your mind (E.g. Watching a movie, reading a book, appreciating nature, do something light which interests you, etc…) and perform these tasks for the next few days continuously. Once you have reconditioned your mind to a relaxed mode, think about your dream and passion, and what can you do differently, this time, to move forward.

2 – A “quiet” role model / mentor

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As suggested by most experienced coach, it would be ideal to get yourself a coach, and them to guide you to become the person who you would want to become in the future. However, if you are a shy person, you may first consider getting a “quiet” mentor online by googling for the success story and the past of your predecessors. Search for their blogs, social network profile, websites, video postings to find out more about their past experiences. Learn from those experiences!

3 – Recognise the bottleneck to your goal

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Recognise the bottleneck to achieving your goal, and identify the tasks that make you feel uncomfortable. Once you have listed down all the “obstacles”, tackle it one at a time.

Placing yourself in an uncomfortable position
helps you adapt to the situation you are placed in

E.g. A person who is fearful of giving presentations (With no experience in giving presentations) was asked to present to a group of colleagues. After a few sessions, he/she would have adapted to the situation, and becoming used to giving presentations to the colleagues.

Or…

A new salesperson who feels shy talking to strangers at roadshows, and he/she has to do it as part of their job. What usually happens is that they tend to feel nervous in the beginning, but as soon as they talk to more strangers, they realise that it is not as scary as they thought things would be. In this case, they too would have adapted to the situation.

To find out more about yourself, or to share your thoughts, contact us at:
coaching@wisepolyglot.com
http://www.wisepolyglot.com

 

Be a positive influencer for a positive team culture

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All of us are more influential than we think we are. In whatever we say or do, it leaves an impact on the people around us and the environment we live in, may it be in a positive or negative way.

When it comes to “wind of negativity”, would you choose to be a “fan” or an “air purifier”? Are you aware that you have a choice to be an “air purifier” or a “fan” ? An air purifier filters out the polluted air and released out better quality air, while a fan just blows the same air back to the surrounding environment.

Why is it important to be a positive influencer at work?
If a positive team culture is what you want to be part of, you need to believe that it starts with YOU and if everybody thinks like you or influenced by you, the reality of having a positive team culture can be easily achieved.
Here are the 10 ways to be a positive influencer at work.


1) Start with a grateful attitude

As you can’t really have a bad day with a good attitude, start your day by being grateful and thankful for what you have and making an active decision to make it another good day. Express your thankful appreciation to anyone you meet who does anything nice or kind to you or help you in anything at all.

2) Spread your positive energy
Bear in mind that any feelings and comments you expressed to others, it will somehow affect the listeners’ mood and way of thinking. If you were to spread something, why not spread your happiness and optimism. Happiness is contagious. Have you ever had a conversation with a happy and energetic person, did you feel that you become happier afterwards too?

3) A smiley face is better than a grumpy face
Smile to those around you and even yourself too. When you are stressed, try smiling and you will immediately feel better about any challenges that you are facing. Being in a grumpy mood and carrying a grumpy face doesn’t solve problems and it won’t make anyone you meet feel any happier. People with positive attributes carry a positive charisma that lead them to have more positive relationships in their personal and work life.

4) Practice good manners
Always say “Please…”, and “Thank You”. Good manners are a key to better relationship, and this should not only be practiced at the workplace, it should apply to wherever you go.

5) Be kind to everyone
Hold the belief that deep down everyone is kind and if you are kind to everyone around you, you will be able to experience the kinder side of other people too. Kindness usually works like a magnet and that explains why kind people have more friends.

6) Be a “positive politician” or not at all
To have a positive team, everyone should focus their energy on solving any problems together and avoid creating office politics and gossiping. Complaining about the problems around the office or criticising coworkers’ flaws will not solve any problems. The intended purpose of the communication determines whether a negative comment is a constructive feedback or simply words of political criticism. If the intention is to address the issues to solve the problem together then it is a constructive feedback but if it is just about venting out on the negative emotion behind someone’s back, then it is office politics / gossiping.
If you can’t beat them, then join them as a “Positive Politician” by saying positive things from a more understanding perspective of the situation or the person being mentioned, and lead them back to a more meaningful objective by asking “How can we solve this issue together?”.

7) Always do your best
People will respect and appreciate you if they can feel that you are doing your best for everyone. The only way to be happy at work is to love what you do. The only way to love what you do is to do your best. When you do your best, you will be able to do a great job. When you are able to do a great job, you will love what you do as it gives you a high sense of job satisfaction and accomplishment and when you love what you do, you will be happy at work.

8) Be honest and diplomatic
Most of the problems occur when people do not communicate with each other enough and what worse is when they actually do have an unspoken expectation on each other. Open and honest communication is the key to any healthy relationship. Being honest is good but being diplomatic could be even better but make sure you are truthful and clear about the message you want to get it across and be sensitive on how you deliver it. You are responsible to how the other party will feel, especially when handling negative or sensitive matters, be mindful about your word choice.

9) Be considerate and thoughtful
Most of the times, what we give out is what we get. Be considerate and thoughtful in anything we do, the do’s and don’ts list that we want or don’t want others to do, we should be practicing the same thing too.

10) Be respectful
Everyone deserves respect as a person, regardless of their age, occupation, position, seniority, nationality, and race. If you talk to an office cleaner, a junior colleague, a subordinate with no respect, you won’t get any respect from them too. Respect is something you earn by giving it away.

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Happiness is the in the mind of the beholder.
A positive mind will lead you to a positive life.

Author: Natalie Guo
About WisePolyglot:
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